How can we help you?
Our Practice analysis consists in identifying your practice’s needs and creating solutions to it’s problems. Solutions often include a software-systems development component, but may also consist of process improvements, organizational change or strategic planning and policy development.
Strategic planning for a Practice or Business is an organizational management activity that is used to set priorities, focus energy and resources, strengthen operations, ensure that medical staff and administrative staff are working toward common goals, establish agreement around intended outcomes/results, and assess and adjust the practice’s direction in response to a changing environment. It is a disciplined effort that produces fundamental decisions and actions that shape and guide what a practice or business is, who it serves, what it does, and why it does it, with a focus on the future. Effective strategic planning articulates not only where a practice is going and the actions needed to make progress, but also how it will know if it is successful.
Practice/Business Human Resources Training
Customer Service Training
When staff are well trained and able to give amazing customer service, patients are the greatest beneficiaries. They get great service in the moment, and if something were to go awry, they trust that the staff is equipped to make things right for them. Giving great service to patients builds loyalty and means they'll be much more likely to give us productive and constructive feedback when we don’t meet their expectations. Not to mention, they'll be much more likely to be out in the world at large telling everyone else what great customer service they can expect when they walk into your practice or business. That’s not to say that there aren’t misfires, of course—but we find that our trained staff are more patient when it happens because we have a proven track record. And, they’re more likely to ask for help or give difficult feedback in a kind manner because they know we aren’t going to get heated as a result. Why is Training your staff important? We've said it before, but a long-time, practice commitment to customer service training pays off in spades to the practice as a whole. First, it proves that we aren’t just giving lip service to the importance of customer service, it’s truly an important belief, one that we invest our time and resources in.
Hiring the right people today is vital as it can reduce the number of people you’ll need to hire in the future, as your practice or business grows. Candidates who are interested and invested in your practice will be open to growing their role as your practice grows. Staff members who are capable of taking ownership of their work and their place within your company will not only help your practice prosper, but they’ll work to stabilize and improve your company at all levels of growth. Additionally, hiring takes time, effort and money. But did you know hiring the right people can actually save you money? You might be inclined to “go with your gut” when choosing a candidate, but a wrong hire can find you scurrying to replace someone you hired on a “hunch,” and that means spending additional money. When it comes to wasted payroll and lost sales, you could be losing upwards of 25 percent of the annual salary for the role you’re attempting to fill. Hiring the most qualified candidates from the start means new employees are better able to hit the ground running and begin making valuable contributions.